Effective Date: [Update Date]

At Rasa Organica, your satisfaction is our priority. We take great care in delivering high-quality, authentic, and natural products. If you are not fully satisfied with your purchase, please review our refund and returns policy below.

1. Returns Eligibility

You may request a return if:

  • You received the wrong product.

  • The product was damaged, defective, or expired on arrival.

  • You received an incomplete order (missing items).

⚠️ Non-returnable items:

  • Opened, used, or partially consumed products.

  • Products without original packaging or labels.

  • Perishable goods like pickles, spices, and food products once opened.

  • Items purchased during clearance or special promotions (unless defective).

2. Timeframe for Returns

  • You must raise a return request within 7 days of receiving your order.

  • Requests raised after this period will not be eligible.

3. Refund Process

Once your return is received and inspected:

  • If approved, your refund will be processed within 7–10 business days.

  • Refunds will be credited to your original mode of payment (e.g., bank account, credit card, wallet).

  • If your refund is delayed beyond 10 days, please contact us.

4. Exchange Policy

  • Exchanges are possible only for damaged or defective items.

  • If the item is unavailable, we will issue a full refund instead.

5. Shipping for Returns

  • If the error is on our side (wrong, damaged, defective product), return shipping charges will be borne by us.

  • If the return is due to personal preference (e.g., change of mind, dislike of taste), the customer must bear return shipping charges.

6. Cancellations

  • Orders can be cancelled within 24 hours of placing the order or before dispatch.

  • Once shipped, orders cannot be cancelled.

  • A full refund will be issued for cancelled orders within 7–10 business days.

7. How to Initiate a Return

To request a return, please contact us with your order number, product details, and reason for return:

📧 Email: [your email address]
📞 Phone: [your contact number]
📍 Address: [your business address]

Our support team will guide you through the process.

8. Important Notes

  • Please pack the product securely in its original packaging for return.

  • We reserve the right to reject returns that do not meet our policy guidelines.

  • Refunds will not be processed for items returned without authorization.